Terms and Conditions

1. Scope
These service bases are the basis and part of all goods delivery, work, work delivery and/or purchase contracts between: Sandogroup GmbH Reinickendorferstr. 28 13347 Berlin (hereinafter Sandogroup) and private customers or buyers (hereinafter consumers) as well as commercial customers or buyers (hereinafter customers). Other, conflicting conditions or conditions that deviate from the service bases do not become part of the contract if they have not been explicitly included in the contract in writing and by mutual agreement. These service bases also apply to all future transactions between Sandogroup and the customer.

2. Definitions
Consumers within the meaning of the service bases are natural persons with whom Sandogroup enters into a business relationship without them acting in the exercise of a commercial or self-employed professional activity. Customers within the meaning of the service bases are natural or legal persons or partnerships with legal capacity, with whom a business relationship is entered into, who act in the exercise of a commercial or self-employed professional activity. Customers in the sense of the service bases are both consumers and customers.

3. Conclusion of contract
All written offers, information and prices from Sandogroup are non-binding. Sandogroup products can be made entirely or partially from natural products. If this is the case, natural changes in shape, color and/or weight can occur naturally. These remain reserved within the scope of what is reasonable. To this extent, there is agreement between the parties. By ordering goods, the customer makes a binding declaration that he wants to purchase the goods ordered based on Sandogroup's existing service bases. The customer is bound to the offer for a period of 2 weeks after the submission of the offer. Sandogroup is entitled to accept the contractual offer contained in the order within two weeks of receipt. Acceptance can be declared either in text form or by delivering the goods to the customer. If the customer orders the goods electronically, Sandogroup will immediately confirm receipt of the order electronically. The confirmation of receipt does not constitute a binding acceptance of the order. The confirmation of receipt can be combined with a declaration of acceptance. The conclusion of the contract is subject to the correct and timely delivery to us by a supplier who may have to be taken into account. This only applies in the event that Sandogroup is not responsible for the non-delivery, in particular if Sandogroup has concluded a congruent hedging transaction with a supplier. Customers will be informed immediately if the service is not available. The counter-performance - insofar as it has already been made - will be refunded to the customer immediately. If the customer orders the goods electronically, the text of the contract will be saved by Sandogroup and sent to the customer by e-mail on request together with the available service bases.

4. Declaration of Production Release
If an order relates to goods that are to be manufactured by Sandogroup according to specifications and/or tailored to the needs of the customer, Sandogroup will provide the customer - insofar as this is reasonable and possible from an economic point of view - either a sample and/or an illustration of a product send product samples by post or electronically. On the basis of the sample or its image, the customer can either submit change requests or declare production release. The declaration of the production release is made by the customer using a template sent by Sandogroup with the sample/image by fax and/or e-mail. The declaration of release is irrevocable.

5. Delivery / delivery periods / force majeure
Binding delivery dates and deadlines must be expressly agreed upon. In the case of non-binding or approximate delivery dates (“approx”, “approximately”, “etc”), we will endeavor to meet them to the best of our ability. If, for reasons for which we are not responsible, deliveries or services from our suppliers are not provided to us or are not provided correctly or on time, or if events of force majeure occur, we will inform the customer of this immediately. We reserve the right to postpone delivery for the duration of the unavailability or to withdraw from the contract completely because of the part that has not yet been fulfilled if we have fulfilled our above information obligation. In the event of withdrawal, we will immediately refund the customer's consideration. Unless otherwise expressly agreed, the shipment is uninsured at the risk and expense of the customer.1. Scope These service bases are the basis and part of all goods delivery, work, work delivery and/or purchase contracts between: Sandogroup GmbH Reinickendorferstr. 28 13347 Berlin (hereinafter Sandogroup) and private customers or buyers (hereinafter consumers) as well as commercial customers or buyers (hereinafter customers). Other, conflicting conditions or conditions that deviate from the service bases do not become part of the contract if they have not been explicitly included in the contract in writing and by mutual agreement. These service bases also apply to all future transactions between Sandogroup and the customer. 2. Definitions Consumers within the meaning of the service bases are natural persons with whom Sandogroup enters into a business relationship without them acting in the exercise of a commercial or self-employed professional activity. Customers within the meaning of the service bases are natural or legal persons or partnerships with legal capacity, with whom a business relationship is entered into, who act in the exercise of a commercial or self-employed professional activity. Customers in the sense of the service bases are both consumers and customers. 3. Conclusion of contract All written offers, information and prices from Sandogroup are non-binding. Sandogroup products can be made entirely or partially from natural products. If this is the case, natural changes in shape, color and/or weight can occur naturally. These remain reserved within the scope of what is reasonable. To this extent, there is agreement between the parties. By ordering goods, the customer makes a binding declaration that he wants to purchase the goods ordered based on Sandogroup's existing service bases. The customer is bound to the offer for a period of 2 weeks after the submission of the offer. Sandogroup is entitled to accept the contractual offer contained in the order within two weeks of receipt. Acceptance can be declared either in text form or by delivering the goods to the customer. If the customer orders the goods electronically, Sandogroup will immediately confirm receipt of the order electronically. The confirmation of receipt does not constitute a binding acceptance of the order. The confirmation of receipt can be combined with a declaration of acceptance. The conclusion of the contract is subject to the correct and timely delivery to us by a supplier who may have to be taken into account. This only applies in the event that Sandogroup is not responsible for the non-delivery, in particular if Sandogroup has concluded a congruent hedging transaction with a supplier. Customers will be informed immediately if the service is not available. The counter-performance - insofar as it has already been made - will be refunded to the customer immediately. If the customer orders the goods electronically, the text of the contract will be saved by Sandogroup and sent to the customer by e-mail on request together with the available service bases. 4. Declaration of Production Release If an order relates to goods that are to be manufactured by Sandogroup according to specifications and/or tailored to the needs of the customer, Sandogroup will provide the customer - insofar as this is reasonable and possible from an economic point of view - either a sample and/or an illustration of a product send product samples by post or electronically. On the basis of the sample or its image, the customer can either submit change requests or declare production release. The declaration of the production release is made by the customer using a template sent by Sandogroup with the sample/image by fax and/or e-mail. The declaration of release is irrevocable. 5. Delivery / delivery periods / force majeure Binding delivery dates and deadlines must be expressly agreed upon. In the case of non-binding or approximate delivery dates (“approx”, “approximately”, “etc”), we will endeavor to meet them to the best of our ability. If, for reasons for which we are not responsible, deliveries or services from our suppliers are not provided to us or are not provided correctly or on time, or if events of force majeure occur, we will inform the customer of this immediately. We reserve the right to postpone delivery for the duration of the unavailability or to withdraw from the contract completely because of the part that has not yet been fulfilled if we have fulfilled our above information obligation. In the event of withdrawal, we will immediately refund the customer's consideration. Unless otherwise expressly agreed, the shipment is uninsured at the risk and expense of the customer.We reserve the right to choose the shipping method, the transport route and the means of transport. At the express request of the customer, the delivery can be covered by transport insurance; the customer bears the resulting costs. The quantities, dimensions and weights determined by us for the ordered delivery are decisive. Compliance with our delivery obligation presupposes the timely and proper fulfillment of the customer's obligations. The exception of the unfulfilled contract remains reserved. We reserve the right to electronically send the customer a sample in the sense of a digital "final drawing" of the ordered goods. This is created on the basis of the data and print motifs provided by the customer. Production only takes place after the customer has approved the digital sample, which should take place immediately upon receipt, preferably within 24 hours. Any agreed deliveries will only be started after the customer has approved the digital sample. If the customer is in default of acceptance or violates other obligations to cooperate, we are entitled to demand compensation for the damage we have incurred, including any additional expenses (storage costs). Further claims remain reserved. The risk of accidental loss or accidental deterioration of the ordered goods is transferred to the customer at the point in time at which he is in default of acceptance or debt. Partial deliveries are permitted to a reasonable extent.

6. Prices/Terms of Payment
Unless otherwise stated in the offer or the order confirmation, all prices apply ex production site, i.e. usually ex Turkey. The delivery by sea freight within 6 - 8 weeks takes place without additional costs for the customer. A delivery by air freight within a shorter delivery period, to be requested in individual cases, can be carried out at an additional cost. Statutory value added tax is not included in the prices that Sandogroup communicates for commercial customers and must be paid in addition to the stated net price. Value added tax is shown separately on the invoice at the statutory rate on the day of invoicing. Shipping costs will be invoiced separately to the customer - if a special shipping method as mentioned above has been selected. Errors remain reserved for all price and discount information from Sandogroup on the Internet, brochures or other advertising media. All Sandogroup offers are non-binding. All agreements should always be made in writing. For deliveries to countries outside the European Union, the prices will be reduced by the German sales tax contained therein; country-specific import sales tax or customs duty is to be paid by the customer. The deduction of cash discount requires a special written agreement. Unless otherwise agreed, the ordered goods are due for payment upon receipt of the order, but in the case of commissioned productions at the earliest when the production release is declared. The customer must pay for the goods immediately and free of charge by direct debit or bank transfer to the bank account specified by Sandogroup; Sandogroup is only obliged to send ordered goods after receipt of payment. Sandogroup is also free to only deliver goods against advance payment or cash on delivery. If the customer is in default of payment, default interest will be charged at the statutory rate, currently five percent above the base rate for consumers and eight percent above the base rate for commercial customers. Sandogroup reserves the right to assert higher default damages. A customer is only entitled to set-off rights if his counterclaims have been legally established, are undisputed or have been acknowledged in writing by Sandogroup. The customer is only authorized to exercise a right of retention insofar as his counterclaim is based on the same contractual relationship.

7. Place of Performance, Passing of Risk
The place of fulfillment is the headquarters of Sandogroup in Germany. The risk of accidental loss and accidental deterioration of the goods only passes to the buyer when the goods are handed over. The handover is the same if the buyer is in default of acceptance. If Sandogroup sends the goods to a place other than Sandogroup's place of business at the request of the customer, the risk passes to the customer as soon as Sandogroup hands over the goods to the forwarding agent, carrier or other person or institution responsible for carrying out the shipment.

8. Warranty
Sandogroup is obliged to provide the customer with the goods free of material and legal defects. The freedom from material defects must exist at the time the risk of the goods passes to the customer. With the products from Sandogroup it can besome are goods made from natural products or parts of natural products. Changes in shape, color and/or weight caused by nature do not constitute a defect and must be reserved within the scope of what is reasonable. The same applies to products manufactured on behalf of the customer, the production of which is passed on to third parties by Sandogroup at conditions that are as attractive as possible for the customer. Here, too, minor deviations in shape, color and material that do not prevent the intended use do not constitute a defect. The same applies to minor deviations in color and shape of the delivered products from the provided samples and within the delivered quantity of goods among themselves. It is pointed out that the Pantone color chart provided online for viewing by Sandogroup only gives an impression of the actual Pantone color scale. The reproduction of the colors also depends on the respective individual setting of the customer's output device. Only the classification of an original color table provided by Pantone is decisive for the basic color binding. Excess or short deliveries of up to 10% of the ordered edition cannot be objected to. Charged will be the amount sent. If a material defect occurs, the customer's warranty claims are initially limited to the right to supplementary performance. If the customer is an entrepreneur, Sandogroup- initially provides a warranty for defects in the goods through repair or replacement delivery at its own discretion. If the buyer is a consumer, he initially has the choice of whether subsequent performance is to be carried out by means of repairs or a replacement delivery. The supplementary performance requested by the customer or offered by Sandogroup must be carried out within a reasonable period of time; a rectification period of at least 30 working days is generally considered reasonable. However, Sandogroup is entitled to refuse the type of supplementary performance chosen if it is only possible for Sandogroup with disproportionate costs and another type of supplementary performance does not have any significant disadvantages for the customer. If the supplementary performance fails, the customer can generally demand a reduction in payment (reduction) or cancellation of the contract (withdrawal). In the case of only a minor breach of contract, in particular in the case of only minor defects, the customer is not entitled to withdraw from the contract.

9. Complaints, notices of defects
In any case, the customer must check the contractual conformity of the delivered goods as well as the preliminary and intermediate products sent for correction. The risk of any errors in the implementation of the design specifications passes to the customer when the product is ready for production, unless it is a question of errors that arose or could only be recognized in the production process that followed production readiness. The same applies to all other release declarations by the customer for further production. We ask you to check the template carefully and ask you to send us an approval by email or fax. Attention!!!: Please check for spelling and design errors. The client is solely liable for any errors or changes after this proof. If you have any questions, please do not hesitate to contact us on 030 – 46 90 0 37-0. We endeavor to implement your print motif as realistically as possible or to follow your template as far as possible. We assume no liability for prints that run out due to filigree small representations and can therefore not be displayed correctly. It can also happen that the positioning of the individual colors can deviate slightly in the case of a multi-color print. Unfortunately, this is due to technical reasons. This item is specially made for you and is therefore otherwise not usable or usable for us or other customers. For this reason, it is no longer possible to withdraw from the order at any time. You hereby expressly confirm that you are entitled to have the item produced in this form and hold us harmless from any claims by third parties, e.g. E.g. due to violation of copyrights, disregard of legal regulations etc. can be raised. We reserve the right to produce some samples for archiving purposes and our own advertising and, if necessary, also to show them in our advertising media. Our general terms and conditions apply. The customer must inspect the delivered goods immediately upon receipt for obvious defects and notify Sandogroup in writing immediately after the point in time at which the non-contractual condition of the goods was determined, enclosing the invoice or receipt. Section 377 of the German Commercial Code applies. Notices of defects must be made in writing immediately, no later than 2 weeks after receipt of the delivery. In the case of hidden defectsn this period is extended to 1 week after determination, but no longer than 6 months after receipt of the goods. Telephone complaints must be confirmed immediately in writing. Receipt of the notification by Sandogroup is decisive for meeting the deadline. If the customer fails to provide this information, the delivered goods shall be deemed to have been approved, provided the defect was not a hidden defect and Sandogroup cannot be accused of fraudulent intent due to the defect. Hidden defects that cannot be found during the immediate inspection can only be asserted by customers in writing to Sandogroup within a period of 6 months after receipt of the goods. The burden of proof for the point in time at which the defect was determined then falls on the customer. The legal regulations in favor of consumers remain unaffected. If the customer was persuaded to buy the item by incorrect manufacturer statements, he has the burden of proof for his purchase decision. If only a part of the delivery is defective, this does not justify a complaint about the entire delivery. If the customer chooses to withdraw from the contract due to a defect in title or quality after subsequent performance has failed, he is not entitled to any additional claims for damages due to the defect. This does not apply if the customer is a consumer. If the customer chooses compensation after subsequent performance has failed, the goods remain with the customer if this is reasonable for him. Compensation for damages is limited to the difference between the purchase price and the value of the defective item. This does not apply if Sandogroup caused the breach of contract fraudulently. Further claims for damages due to breach of duty remain unaffected. For customers, the limitation period for warranty claims is 6 months from delivery of the goods. For consumers, the limitation period is two years from delivery of the goods. In the case of used items, no guarantee is given to customers, the statutory provisions on consumer protection remain unaffected. In principle, guarantees only refer to the guarantee declared by the manufacturer of the goods and passed on to the customer, unless Sandogroup declares otherwise in individual cases or the parties have not agreed otherwise. If products are sold with a manufacturer's guarantee or a manufacturer's guarantee, the buyer's claims based on this guarantee are directed exclusively against the manufacturer according to their guarantee conditions.

10. Archiving
Templates, print media, punches and other items required for reuse, as well as semi-finished and finished products, will only be stored after the delivery date after prior agreement and for a special fee. The customer is responsible for insuring the aforementioned items.

11. Periodic works
Contracts that are concluded for periodically recurring work can only be terminated with a notice period of at least 3 months to the end of the month.

12. Ownership, Copyright
The print media, films, lithographs, punches and similar items procured and used by Sandogroup for production remain the property and possession of Sandogroup and are not delivered. This also applies if they are charged separately. The customer is solely liable if the execution of his order infringes rights, in particular copyrights of third parties. The customer indemnifies Sandogroup against all claims by third parties due to such an infringement. The delivered goods remain the property of Sandogroup until all current and future claims of Sandogroup against the customer, insofar as they are related to the delivered goods, have been settled. Until the goods have been paid for, the customer is obliged to notify Sandogroup immediately of any third-party access to the goods, for example in the event of a seizure, as well as any damage or destruction of the goods. Likewise, by the time the goods are paid for, he must immediately notify Sandogroup of any change in ownership of the goods or his own change of address. The customer is entitled to resell the goods owned by Sandogroup (reserved goods) in the ordinary course of business. Upon conclusion of the contract, he assigns all claims from this resale to Sandogroup, regardless of whether the reserved goods are resold without or after processing or connection. If the goods subject to retention of title are resold after processing or together with other goods not owned by Sandogroup, or if they are combined with movable objects, the customer's claim against his customers shall apply to the amount of the delivery price for the goods subject to retention of title agreed between the customer and Sandogroup as ceded. The customer is authorized to collect this claim even after the assignment. the fuSandogroup's ability to collect the claim itself remains unaffected. Sandogroup waives this right as long as the customer duly meets his payment obligations. If the customer makes use of the authorization to collect, Sandogroup is entitled to the collected proceeds in the amount of the delivery price agreed between the customer and Sandogroup for the goods subject to retention of title. Processing or transformation of the reserved goods takes place for Sandogroup in the case of commissioned production as a manufacturer according to § 950 BGB, without any obligation. Sandogroup shall release a security to which it is entitled if its value exceeds the claims to be secured, insofar as these have not yet been settled, by more than 20%.

13. Limitation of Liability
Sandogroup has unlimited liability for intentional or grossly negligent acts or omissions. Sandogroup is only liable for slight negligence if essential contractual obligations are violated in a way that endangers the purpose of the contract. In this case, liability for damage incurred (this also includes indirect damage) is limited to the amount of the foreseeable damage. The foreseeable damage is limited by mutual agreement between the parties to EUR 10,000 per damage event or per series of related damage events. All further rights and claims, regardless of their legal basis, are excluded. This applies in particular to compensation for indirect damage (consequential damage, loss of profit, including compensation for damage that is not caused to the contractual products themselves, but to other devices, objects or persons as a result of their use, their unusability or in any other way). Claims under the Product Liability Act, due to a defect after the assumption of a guarantee for the quality of a product or in the case of fraudulently concealed defects and due to damage to health, life and limb remain unaffected by the above limitations of liability. The above limitations of liability apply mutatis mutandis to claims against Sandogroup employees and Sandogroup agents; they apply in particular to claims for damages and reimbursement of expenses.

14. Right of return for consumers in the case of distance selling contracts - return instructions
When concluding the contract via distance selling (e.g. Internet, telephone, order card), consumers can return the goods received within two weeks by sending the goods back without giving reasons. Goods and/or textiles that have been individually finished or printed are excluded from the right of return. The period begins at the earliest with receipt of the goods and this instruction. Only in the case of goods that cannot be sent as a parcel (e.g. bulky goods) can consumers also declare the return by requesting their return in text form, e.g. by letter, fax or e-mail. The timely dispatch of the goods or the return request is sufficient to meet the deadline. The consumer has to bear the costs of the return if the delivered goods correspond to those ordered and if the price of the item to be returned does not exceed an amount of EUR 40.00 or if the consumer has not yet paid the price of the item at the time of revocation counter-performance or a contractually agreed partial payment. Otherwise, the goods will be returned at Sandogroup's risk and expense. The return or the return request must be sent to:
SANDO GROUP GmbH
Reinickendorferstr. 28
13347 Berlin.
Parcelable goods can also be returned to a ParcelShop. Our customer service will be happy to give you the addresses by phone: (030) 46 90 50 37-0. In order to avoid unnecessary shipping costs, it is helpful if the consumer consults Sandogroup customer service before returning the goods.
    
    a. Right of return When concluding a contract via distance selling (e.g. Internet, telephone, order card), consumers can return the goods they have received within two weeks by sending the goods back without giving a reason. The period begins at the earliest with receipt of the goods and this instruction. Only in the case of goods that cannot be sent as a parcel (e.g. bulky goods) can consumers also declare the return by requesting their return in text form, e.g. by letter, fax or e-mail. The timely dispatch of the goods or the return request is sufficient to meet the deadline. In any case, the return is at the expense and risk of Sandogroup. The return or the return request must be sent to:
    b. Consequences of return In the event of an effective return, the services received by both parties must be returned and any benefits (e.g. benefits of use) surrendered. In case of deterioration of the goods, compensation can be claimed. This does not apply if the deterioration of the goods is solely due to their inspection - as would have been usual in a retail shop -is due. Furthermore, the consumer can avoid the obligation to pay compensation by not using the goods like an owner and refraining from anything that could impair their value.
    c. No right of return in special cases The consumer has no right of return if the subject of the contract is the delivery of goods which are made to his specification or are clearly tailored to personal needs or which, due to their nature, are not suitable for return or quickly spoil or whose expiry date would be exceeded. Also excluded are audio or video recordings and software if the data carriers supplied have been unsealed by the consumer. This corresponds to the legal regulation of § 312d BGB on distance selling.
    d. Financed transaction If the contract was financed by a loan, the consumer makes use of his right of return, he is no longer bound by the loan contract if both contracts form an economic unit. This is to be assumed in particular if Sandogroup is also the lender or if the lender makes use of Sandogroup's cooperation with regard to the financing. If Sandogroup has already received the loan when the return takes effect, the consumer can not only turn to Sandogroup for the reversal, but also to the lender.
    e. Sandogroup's address for summons Sandogroup's address for summons, as specified in § 14 of the BGB-InfoV as part of the instruction on the right of return, is: Sandogroup GmbH Reinickendorferstr. 28, 13347 Berlin

15. Privacy
Sandogroup undertakes to observe the applicable data protection regulations. Sandogroup is entitled to store the data communicated as part of the order for its own purposes using EDP and to include it in a customer file. Sandogroup is also entitled - until the customer revokes this - to send the customer current product information in writing or by e-mail without being asked.

16. Applicable Law/Place of Performance/Jurisdiction
German law applies. The validity of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. If the customer is a merchant, the exclusive place of jurisdiction for all disputes in connection with the present business relationship is the registered office of Sandogroup, whereby Sandogroup is free to file a suit against the customer at his registered office.

17. Severability Clause
Should one of the aforementioned provisions be or become partially or completely invalid, the remaining provisions shall not be affected thereby. The ineffective provision shall be replaced - to the extent legally permissible - by the effective provision which the parties would have agreed if they had known of the ineffectiveness of the provision at the time the contract was concluded.

Berlin, November 1st, 2008